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Sharing with clients

The accept, decline and signing buttons only appear when the proposal’s status is Sent. Open the proposal in the editor, choose Sent in the Status panel, then ask your client to refresh the page.If your client already accepted or declined it, the buttons go away and the status changes to Accepted or Cancelled.
The page shows the document’s status. Change it to Sent in the Status panel in the editor, or on Documents.
  • Check the email address on the client’s card.
  • Ask your client to look in their spam folder.
  • Share the link on WhatsApp, or copy it and send it yourself, until the email arrives.
If “Couldn’t send the email” keeps appearing, you may have reached your plan’s email limit for the month (10 emails on Free). Share the link instead until the limit renews at the start of the month.
The file doesn’t update on its own. Click Download, then Update PDF, and send the email again.
Make sure the editor shows Saved at the top, then ask your client to refresh the page. The link always shows the latest saved version.

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Documents and downloads

Wait a moment and try again; you can click Cancel at any time. If you need the document right away, download it as an Image or share its link.If you see a message that you’ve reached the monthly PDF limit, you’ve used your plan’s PDFs for this month. The limit renews at the start of the month, and image downloads stay available.
You’ve reached your plan’s balance for this month: 5 documents on Free, 200 uses on Pro and 600 on Agency. The balance renews at the start of the month, or you can upgrade in Settings under Billing.
Bank accounts are added to new invoices automatically. On an older invoice, open the Bank Details section in the editor and click Add to the document next to the saved account.
Custom sections are on the Pro and Agency plans. If the button is disabled, you’ve reached your plan’s limit for that document.
On the Free plan you can save up to 10 clients. Delete a client you don’t need, or upgrade for unlimited clients.
If you’re a team member, the account settings and brand are read-only and the account owner changes them. The Brand page itself is on the Pro and Agency plans.

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Account and billing

Plans usually activate as soon as the payment goes through. Refresh Billing and check your Payment history. If the payment shows Paid and the plan hasn’t changed, email support@muqtarah.app with the reference.
  • Forgot your password? Reset it from Forgot password? on the login page.
  • Signed up with Google? Log in with Continue with Google.
  • “Confirm your email first”: open the confirmation link we sent when you signed up, and check your spam folder for it.
  • “This account is scheduled for deletion”: use the restore link from your email within 30 days, or contact us.
Still stuck? Contact us and we’ll help.