About Muqtarah
Is Muqtarah free?
Is Muqtarah free?
Yes. The Free plan is free for good and needs no card: 5 documents a month, PDF and image downloads, up to 10 saved clients, and the client page. Compare plans in Plans and pricing.
Why is my account on the waitlist?
Why is my account on the waitlist?
Muqtarah is in beta launch, and new accounts join a waitlist. Your account is saved, and we email you as soon as it’s activated.
Does Muqtarah work on my phone?
Does Muqtarah work on my phone?
Yes, right in your phone’s browser, with no app to install. Your document page also fits your client’s phone screen.
Can I make documents in English?
Can I make documents in English?
Yes. Pick the Document language when you create a document, or change your new documents’ language in Settings under Preferences. Your client opens the document in its language and direction.
About clients
Does my client need a Muqtarah account?
Does my client need a Muqtarah account?
No. Your client opens the document from its link in any browser, and accepts or declines a proposal, with no account or password.
Can my client pay inside Muqtarah?
Can my client pay inside Muqtarah?
No. Your client sees your bank accounts on the invoice and transfers the amount directly, then you change the document’s status to Paid.
Can my client download a PDF from the page?
Can my client download a PDF from the page?
There’s no download button on the client page. Send the document by email from Muqtarah so they receive the PDF as an attachment, or download it and send it yourself.
Do I get notified when my client opens or accepts a document?
Do I get notified when my client opens or accepts a document?
Muqtarah doesn’t send notifications for now. When your client accepts or declines a proposal, its status changes automatically on Documents, so check it there.
About documents
Can I edit a document after sending it?
Can I edit a document after sending it?
Yes. The link always shows the latest saved version, so your client sees your change when they open it or refresh the page. If you sent a PDF, click Update PDF so the file carries your changes.
Can I change the number of a specific document?
Can I change the number of a specific document?
Numbers are given automatically so they never repeat, and can’t be edited for a single document. You can change the number format for your new documents in Settings under Preferences, in Document numbers.
Why don't my bank accounts show on a proposal?
Why don't my bank accounts show on a proposal?
Bank accounts show on invoices only, in Payment Methods. Proposals have a Payment section to lay out the payment schedule instead.
Are Muqtarah invoices ZATCA-approved e-invoices?
Are Muqtarah invoices ZATCA-approved e-invoices?
No. Muqtarah doesn’t issue e-invoices connected to ZATCA’s Fatoora platform (no QR code or XML file), and it isn’t an accounting system. Meeting the authority’s requirements in your country is your responsibility.
About your account and subscription
Which payment methods can I use for my subscription?
Which payment methods can I use for my subscription?
Cards through Moyasar: mada, Visa and Mastercard.
How do I cancel my subscription?
How do I cancel my subscription?
In Settings under Billing, click Switch to Free. You keep access until the end of the period you paid for, and your documents aren’t deleted. More in Subscription and payment.
Are my data and my clients' data safe?
Are my data and my clients' data safe?
Each account only sees its own data, and document links are private and hard to guess. We process your clients’ data on your behalf only to provide the service, and don’t use it for anything else. Read the Privacy Policy.