Open Settings, then Billing. You’ll find your current plan and its status, the Next renewal, the Payment method, the available plans, and your Payment history.
Upgrade your plan
Pick the plan
Click Upgrade to Pro or Upgrade to Agency. You see the monthly amount and what you get.
Agree to the terms and pay
Click Continue to payment, tick Agree to the terms, then enter your card details. Payment is secure through Moyasar, with mada, Visa or Mastercard.
Start right away
Your plan activates as soon as the payment goes through, with the message “Payment received, your subscription is active”.
Upgrading from Pro to Agency starts a new monthly cycle at the full price right away, without crediting the remaining days of your current plan.
Move to a lower plan or cancel
- Click Switch to Pro to move down from Agency, or Switch to Free to cancel your subscription.
- You keep your plan’s features until the end of the period you paid for, then your account changes. Your documents aren’t deleted.
- Changed your mind before the period ends? Click Keep my subscription.
After moving to a lower plan, the new plan’s limits and features apply, such as how many custom sections your client sees, Word and Excel export, e-signature, and the Muqtarah mark on the client page on Free. Your data stays saved in case you move back up.
If a renewal fails
If the renewal charge doesn’t go through, the status shows Past due with the message “We could not renew your subscription”. Click Pay now before your account moves to the Free plan.
Payment history and receipts
Payment history lists each payment with its date, status and reference, and you can copy the reference in one click. To ask for a receipt or a refund, email support@muqtarah.app with the reference.
Read the Cancellation and Refund Policy for refund details. 
