I completed payment but my account still shows Free?
I completed payment but my account still shows Free?
In rare instances, payment gateway webhook notifications experience a slight network delay. To resolve this:
- Hard refresh your browser page (Ctrl + F5 or Cmd + Shift + R).
- Sign out and sign back in to refresh your active session.
- If the plan status does not update within 5 minutes, email us at support@muqtarah.app with your transaction email and we will activate your plan immediately.
My client says they haven't received their email?
My client says they haven't received their email?
- Double check the client’s email address spelling in the document details.
- Ask the client to inspect their Spam or Promotions folders.
- As an immediate alternative, copy the secure live Client Portal link and send it directly via WhatsApp or chat.
PDF generation is hanging or taking too long?
PDF generation is hanging or taking too long?
- Ensure your network connection is stable.
- Documents with large custom section image uploads may take a few additional seconds for server-side image processing.
- You can cancel and retry, download an instant PNG image, or share the direct live link.
I forgot my password or cannot log in?
I forgot my password or cannot log in?
- On the login screen, click Forgot password?.
- Enter your registered email address.
- A secure password reset link will arrive in your inbox within seconds.
Client sees an outdated version of an edited document?
Client sees an outdated version of an edited document?
Live client portal links reflect saved changes immediately. If the client has the tab already open, a quick browser refresh will fetch the updated totals and content.
Need direct assistance? Our support team is ready to help at support@muqtarah.app.