> ## Documentation Index
> Fetch the complete documentation index at: https://support.muqtarah.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

> Quick fixes for the most common issues with sharing, downloads, billing and logging in.

## Sharing with clients

<AccordionGroup>
  <Accordion title="My client can't see the Accept proposal button">
    The accept, decline and signing buttons only appear when the proposal's status is **Sent**. Open the proposal in the editor, choose **Sent** in the **Status** panel, then ask your client to refresh the page.

    If your client already accepted or declined it, the buttons go away and the status changes to **Accepted** or **Cancelled**.
  </Accordion>

  <Accordion title="My client sees the word “Draft” on the document">
    The page shows the document's status. Change it to **Sent** in the **Status** panel in the editor, or on **Documents**.
  </Accordion>

  <Accordion title="The email didn't reach my client">
    * Check the email address on the client's card.
    * Ask your client to look in their spam folder.
    * Share the link on WhatsApp, or copy it and send it yourself, until the email arrives.

    If "Couldn't send the email" keeps appearing, you may have reached your plan's email limit for the month (10 emails on Free). Share the link instead until the limit renews at the start of the month.
  </Accordion>

  <Accordion title="The PDF attached to the email doesn't have my latest changes">
    The file doesn't update on its own. Click **Download**, then **Update PDF**, and send the email again.
  </Accordion>

  <Accordion title="I edited the document but my client doesn't see the change">
    Make sure the editor shows **Saved** at the top, then ask your client to refresh the page. The link always shows the latest saved version.
  </Accordion>
</AccordionGroup>

## Documents and downloads

<AccordionGroup>
  <Accordion title="Making a PDF is slow or fails">
    Wait a moment and try again; you can click **Cancel** at any time. If you need the document right away, download it as an **Image** or share its link.

    If you see a message that you've reached the monthly PDF limit, you've used your plan's PDFs for this month. The limit renews at the start of the month, and image downloads stay available.
  </Accordion>

  <Accordion title="I got a monthly limit message for AI or documents">
    You've reached your plan's balance for this month: 5 documents on Free, 200 uses on Pro and 600 on Agency. The balance renews at the start of the month, or you can upgrade in **Settings** under **Billing**.
  </Accordion>

  <Accordion title="My bank accounts don't show on an invoice I made earlier">
    Bank accounts are added to new invoices automatically. On an older invoice, open the **Bank Details** section in the editor and click **Add to the document** next to the saved account.
  </Accordion>

  <Accordion title="I can't find the Custom section button">
    Custom sections are on the Pro and Agency plans. If the button is disabled, you've reached your plan's limit for that document.
  </Accordion>

  <Accordion title="I can't add a new client">
    On the Free plan you can save up to 10 clients. Delete a client you don't need, or upgrade for unlimited clients.
  </Accordion>

  <Accordion title="I can't change the settings or the brand">
    If you're a team member, the account settings and brand are read-only and the account owner changes them. The Brand page itself is on the Pro and Agency plans.
  </Accordion>
</AccordionGroup>

## Account and billing

<AccordionGroup>
  <Accordion title="I paid but my plan didn't change">
    Plans usually activate as soon as the payment goes through. Refresh **Billing** and check your **Payment history**. If the payment shows **Paid** and the plan hasn't changed, email [support@muqtarah.app](mailto:support@muqtarah.app) with the reference.
  </Accordion>

  <Accordion title="I can't log in">
    * **Forgot your password?** Reset it from **Forgot password?** on the login page.
    * **Signed up with Google?** Log in with **Continue with Google**.
    * **"Confirm your email first"**: open the confirmation link we sent when you signed up, and check your spam folder for it.
    * **"This account is scheduled for deletion"**: use the restore link from your email within 30 days, or contact us.
  </Accordion>
</AccordionGroup>

<Note>
  Still stuck? [Contact us](/en/help/contact) and we'll help.
</Note>


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