> ## Documentation Index
> Fetch the complete documentation index at: https://support.muqtarah.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting Guide

> Quick solutions for common questions around exports, billing activation, and client links.

<AccordionGroup>
  <Accordion title="I completed payment but my account still shows Free?">
    In rare instances, payment gateway webhook notifications experience a slight network delay. To resolve this:

    1. Hard refresh your browser page (Ctrl + F5 or Cmd + Shift + R).
    2. Sign out and sign back in to refresh your active session.
    3. If the plan status does not update within 5 minutes, email us at [support@muqtarah.app](mailto:support@muqtarah.app) with your transaction email and we will activate your plan immediately.
  </Accordion>

  <Accordion title="My client says they haven't received their email?">
    * Double check the client's email address spelling in the document details.
    * Ask the client to inspect their Spam or Promotions folders.
    * As an immediate alternative, copy the secure live Client Portal link and send it directly via WhatsApp or chat.
  </Accordion>

  <Accordion title="PDF generation is hanging or taking too long?">
    * Ensure your network connection is stable.
    * Documents with large custom section image uploads may take a few additional seconds for server-side image processing.
    * You can cancel and retry, download an instant PNG image, or share the direct live link.
  </Accordion>

  <Accordion title="I forgot my password or cannot log in?">
    1. On the login screen, click **Forgot password?**.
    2. Enter your registered email address.
    3. A secure password reset link will arrive in your inbox within seconds.
  </Accordion>

  <Accordion title="Client sees an outdated version of an edited document?">
    Live client portal links reflect saved changes immediately. If the client has the tab already open, a quick browser refresh will fetch the updated totals and content.
  </Accordion>
</AccordionGroup>

<Note>
  Need direct assistance? Our support team is ready to help at [support@muqtarah.app](mailto:support@muqtarah.app).
</Note>


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