> ## Documentation Index
> Fetch the complete documentation index at: https://support.muqtarah.app/llms.txt
> Use this file to discover all available pages before exploring further.

# Subscription and payment

> Upgrade, change or cancel your plan, and follow your payments from Billing.

Open **Settings**, then **Billing**. You'll find your current plan and its status, the **Next renewal**, the **Payment method**, the available plans, and your **Payment history**.

## Upgrade your plan

<Steps>
  <Step title="Pick the plan">
    Click **Upgrade to Pro** or **Upgrade to Agency**. You see the monthly amount and what you get.
  </Step>

  <Step title="Agree to the terms and pay">
    Click **Continue to payment**, tick **Agree to the terms**, then enter your card details. Payment is secure through Moyasar, with mada, Visa or Mastercard.
  </Step>

  <Step title="Start right away">
    Your plan activates as soon as the payment goes through, with the message "Payment received, your subscription is active".
  </Step>
</Steps>

<Warning>
  Upgrading from Pro to Agency starts a new monthly cycle at the full price right away, without crediting the remaining days of your current plan.
</Warning>

## Move to a lower plan or cancel

* Click **Switch to Pro** to move down from Agency, or **Switch to Free** to cancel your subscription.
* You keep your plan's features until the end of the period you paid for, then your account changes. Your documents aren't deleted.
* Changed your mind before the period ends? Click **Keep my subscription**.

After moving to a lower plan, the new plan's limits and features apply, such as how many custom sections your client sees, Word and Excel export, e-signature, and the Muqtarah mark on the client page on Free. Your data stays saved in case you move back up.

## If a renewal fails

If the renewal charge doesn't go through, the status shows **Past due** with the message "We could not renew your subscription". Click **Pay now** before your account moves to the Free plan.

## Payment history and receipts

**Payment history** lists each payment with its date, status and reference, and you can copy the reference in one click. To ask for a receipt or a refund, email [support@muqtarah.app](mailto:support@muqtarah.app) with the reference.

Read the [Cancellation and Refund Policy](https://muqtarah.app/en/refund-policy) for refund details.


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